Return and Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@sotstudio.pk. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also do not accept returns on hazardous materials, flammable liquids, or gases.
Sale items and gift cards are not eligible for return.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days — your bank or card company may take additional time to post it.
Haven't heard back after 15 business days since approval? Reach us at support@sotstudio.pk.